Contact center & ecosystems integration

Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.

Contact Center and Attendants

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console

VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop.

OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents.

Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

ALE Connect omnichannel contact center Streamline operations with CCaaS (Contact Center as a Service) and delight your customers through a seamless omnichannel contact center solution.

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console VoIP Softphone for business A user-friendly VoIP softphone for business that offers complete desk phone capabilities on your mobile device and desktop. OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch Contact Center Solution A scalable and reliable contact center solution with automatic call distribution, designed for up to 7,000 agents. Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. ALE Connect omnichannel contact center Streamline operations with CCaaS (Contact Center as a Service) and delight your customers through a seamless omnichannel contact center solution.

Ecosystems Integration

Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions

OmniPCX Open Gateway Easily integrate business communications into your applications or processes.

Rainbow - Developers Rainbow offers developers a library of connectors to objects, processes, and applications to customize interactions while providing relevant information.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.

Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector. Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions OmniPCX Open Gateway Easily integrate business communications into your applications or processes. Rainbow - Developers Rainbow offers developers a library of connectors to objects, processes, and applications to customize interactions while providing relevant information. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.